Close is a sales CRM with built-in calling, SMS, email, and an AI sales agent that auto-logs every interaction.
from $19/mo per user
About SugarCRM
What is SugarCRM?
SugarCRM is a full-featured CRM and sales platform designed for B2B companies. It uses domain-specific AI to find hidden opportunities, flag at-risk deals, and recommend next steps, helping sales teams sell more efficiently.
What problem does it solve?
SugarCRM eliminates data silos by centralizing customer, product, and sales data in one place. It automates sales workflows, provides revenue intelligence, and adapts to your unique sales processes, so you can meet sales goals with existing resources.
Who is it for?
SugarCRM is ideal for B2B sales teams that need to streamline processes and improve win rates. It’s built for companies with at least 15 users, making it suitable for growing and established businesses. It may not be the best fit for very small teams or B2C-focused operations.
Use cases
SugarCRM helps sales reps prioritize leads, forecast accurately, and automate routine tasks. Marketing teams can align with sales for better conversion rates. Customer success managers can retain and expand accounts with AI-driven insights. Real-world results include a 44% increase in annual sales for Creative Foam and $3.8M in revenue within 2 months for Essendant Office Products.
Key features
- Sales Automation — Automate sales workflows to give your team predictable processes that drive success.
- Revenue Intelligence — Show hidden opportunities and always know your next best action to win, retain, and expand business.
- Data Centralization — Make sense of customer, product, and sales data in one place to meet goals with existing resources.
- Pipeline Management — Track and manage deals with accurate forecasts and guided sales processes.
- Customizable Configurations — The platform adapts to how you sell, with your processes, data, and success in mind.
- Mail & Calendar Integration — Built-in email and calendar sync (available on Advanced plan and above) to keep sellers aligned.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
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SugarCRM Pricing
SugarCRM pricing: from $59/mo.
Standard — $59 per user/month (annual billing, 15-user minimum)
Everything sellers need to get started: accounts & contact management, lead & opportunity management, quote management, activity management, pipeline management, business process management, reporting & analytics, mobility, basic support, and *mail & calendar integration (additional cost).
Advanced — $85 per user/month (annual billing, 15-user minimum)
Smarter workflows and deeper visibility. Includes everything in Standard, plus mail & calendar integration, case management, bug tracking, standard support, Sugar Intelligence, sales-i, and Smart Guides.
Premier — $135 per user/month (annual billing, 15-user minimum)
The ultimate guided selling experience. Includes everything in Advanced, plus geo mapping, Discover, 2x file managed storage, 2x data managed storage, enhanced support, and LinkedIn connector.
Contact SugarCRM for a free demo or to discuss enterprise options.
Frequently asked questions
How much does SugarCRM cost?
SugarCRM pricing starts at $59 per user per month (billed annually) for the Standard plan, with a 15-user minimum. Advanced is $85/user/month, and Premier is $135/user/month.
Is SugarCRM free?
SugarCRM does not offer a free plan, but you can request a free demo or contact sales to see if a trial is available.
Who is SugarCRM best for?
SugarCRM is best for B2B sales teams that need a customizable, AI-powered CRM to automate workflows, improve forecasting, and increase win rates. It's designed for companies with at least 15 users.
What are the main features of SugarCRM?
Key features include sales automation, revenue intelligence, pipeline management, reporting & analytics, email and calendar integration (on Advanced plan), and customizable configurations to adapt to your sales process.
What are the top alternatives to SugarCRM?
Alternatives include Salesforce, HubSpot CRM, Zoho CRM, and Pipedrive. Each has different pricing and features, so compare based on your business needs.
What is the main limitation of SugarCRM?
A potential limitation is the 15-user minimum on all paid plans, which may not be ideal for very small teams. Also, advanced features like AI and integrations come at higher price points.
