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About TeamSupport
What does TeamSupport do?
TeamSupport is a B2B help desk and customer support platform built for support and success teams. It combines ticketing, live chat, and AI agents to help you onboard, retain, and expand accounts—not just close tickets.
What problem does it solve?
Teams often work in silos, missing critical retention signals and growth opportunities hidden in support conversations. TeamSupport breaks down those silos by sharing account insights across support, success, and product teams. Its proprietary Customer Distress Index monitors engagement patterns and sentiment to identify at-risk accounts before they churn.
Who is it for?
TeamSupport is designed for B2B companies that need to manage complex customer relationships, especially those with dedicated support teams. It's ideal for SaaS, software, and technology vendors who need account-level intelligence and AI-assisted workflows. It is not for simple B2C help desks or teams looking for a basic ticketing system.
Real use cases
Support leaders use TeamSupport to surface product feature requests that drive revenue, product teams use it to prioritize bug fixes based on customer distress, and success teams rely on it to spot upsell opportunities. With AI agents handling routine questions, agents can focus on high-value interactions, while real-time dashboards provide the metrics that matter.
Key features
- Account-Level Insights — Get a 360° view of each customer, including engagement patterns and sentiment.
- AI Agents — Automate responses to routine questions, with seamless handoff to human agents for complex issues.
- Customer Distress Index — Monitor engagement to identify at-risk accounts before they leave.
- Bug Priority Scoring — Prioritize development focus based on customer impact.
- Advanced Analytics — Real-time dashboards with pre-built and customizable templates, plus AI-assisted creation.
- Live Chat & Messaging — Engage with customers in real time, integrated with your ticketing system.
- Knowledge Base & Portal — Empower customers with self-service options and a branded customer portal.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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Why are you looking at Helpdesk & Ticketing tools today?
TeamSupport Pricing
TeamSupport pricing: from $45/mo.
Starter — $45/month (billed annually), max 5 users
- Ticketing
- Messaging & live chat ($15/month/agent)
Professional — $65/month (billed annually), unlimited users
- Ticketing
- Customer intelligence & distress signals
- Messaging & live chat ($15/month/agent)
- Kevin AI Productivity Tools
- Customer Portal
- 1 Playbook included ($100/month for up to 50)
- Knowledge Base
- Basic Training ($1,500)
Scale — $85/month (billed annually), unlimited users
- Ticketing
- Customer intelligence & distress signals
- Messaging & live chat ($15/month/agent)
- Kevin AI Productivity Tools
- Customer Portal
- 3 Playbooks included ($100/month for up to 50)
- Insights ($270/month for a designer and 5 viewers)
- Knowledge Base
- Custom Fields
- Automation
- Broadcast (500 messages/month, $100/month for 10,000)
- Basic Training ($1,000)
Optional add-ons: data import, professional services, MLC basic training. Free demo available.
Frequently asked questions
How much does TeamSupport cost?
TeamSupport starts at $45 per month (billed annually) for the Starter plan, which supports up to 5 users. Professional and Scale plans cost $65 and $85 per month respectively (billed annually) with unlimited users.
Does TeamSupport offer a free trial or free plan?
TeamSupport does not list a free plan or a free trial on their pricing page, but they offer a free demo and a 'Get a Quote' option.
Who is TeamSupport best for?
TeamSupport is best for B2B support and success teams that need account-level insights, AI agents, and customer distress monitoring to retain and expand accounts. It's not designed for B2C support scenarios.
What are the top alternatives to TeamSupport?
Top alternatives to TeamSupport include Zendesk, Freshdesk, Intercom, and Help Scout. These platforms offer similar ticketing, live chat, and support automation features, though TeamSupport's unique focus is on account-level intelligence for B2B.
What is the Customer Distress Index?
The Customer Distress Index is a proprietary metric in TeamSupport that monitors engagement patterns and sentiment across all touchpoints to identify at-risk accounts before they churn.
Can TeamSupport integrate with other tools?
The scraped context doesn't list specific integrations, but TeamSupport is designed to align with existing platforms, like your CRM or product analytics tools. Check their website for the full integration list.
