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About Trengo
What is Trengo?
Trengo is a customer engagement platform that brings WhatsApp, email, live chat, social media, and voice calls into a single shared inbox. It helps teams stop switching between tabs, avoid losing context, and respond to customers faster. With built-in AI Agents, Trengo can automatically resolve up to 80% of repetitive queries before a human steps in, working 24/7 in any language.
Who is Trengo for?
Trengo is designed for sales, commerce, and support teams in small to mid-sized companies that handle high volumes of customer conversations across multiple channels. It's especially useful for businesses that rely heavily on WhatsApp, given Trengo is an official WhatsApp Business Partner. It's not ideal for solo freelancers or very small teams that only need a simple live chat widget.
Real use cases
Sales: AI Agents can handle inbound sales queries end-to-end, from initial interest to qualified lead. Commerce: Use smart automations to convert transactions, drive repeat buyers, and offer upsells. Support: Automate answers to repetitive questions, freeing your team to focus on complex issues. With Trengo, businesses report 5x faster resolution times and a 98% WhatsApp open rate.
Key features
- Unified Inbox — Manage WhatsApp, email, social, and voice in one shared inbox, so no customer conversation is lost.
- AI Agents — Automatically resolve up to 80% of repetitive queries, 24/7, in any language.
- AI Journeys — Automate multi-step conversations across channels, currently in beta.
- WhatsApp Business API — Official integration to send and receive messages, with high open rates.
- Broadcasting — Send proactive campaigns via messaging platforms (add-on).
- Website Widget — Add a chat widget to your site for easy customer access.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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Trengo Pricing
Trengo pricing: from €299/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Boost – €299/month (annual) or €349/month (monthly)
For small teams to centralize communications. Includes 10 users, 6,000 conversations/year (annual) or 500 conversations/month (monthly), unified inbox, WhatsApp Business API, AI Agent (HelpMate), and AI Journeys (beta).
Pro – €499/month (annual) or €599/month (monthly)
Most popular for larger teams. Includes 20 users, 18,000 conversations/year (annual) or 1,500 conversations/month (monthly), all Boost features plus advanced security, integrations, phone support, and a success manager.
Enterprise – Custom
Tailored for complex needs. Includes custom users and conversations, custom integrations, advanced security, and dedicated support. Contact sales for pricing.
All plans can be tried for free — book a demo or start a free trial on Trengo's site.
Frequently asked questions
How much does Trengo cost?
Trengo pricing starts at €299/month for the Boost plan (annual billing) or €349/month paid monthly. The Pro plan is €499/month annually or €599/month monthly. Enterprise pricing is custom.
Does Trengo offer a free trial?
Yes, Trengo offers a free trial. You can sign up on their website to try the platform before committing to a paid plan.
Is Trengo good for WhatsApp?
Yes, Trengo is an official WhatsApp Business Partner. It integrates the WhatsApp Business API, allowing you to manage WhatsApp messages in the same inbox as other channels, with high open rates (98%).
What is Trengo used for?
Trengo is used for omnichannel customer engagement. It unifies WhatsApp, email, live chat, social media, and voice calls into one inbox, with AI agents to automate responses and resolve queries faster.
What are the main limitations of Trengo?
Trengo's AI Journeys is currently in beta, and final pricing may change. Also, lower-tier plans have conversation limits (e.g., 500 conversations/month for Boost monthly), and the Boost plan lacks phone support and a success manager.
What are the best alternatives to Trengo?
Top alternatives include Talkdesk, Freshdesk, and Zendesk, depending on your needs. For a comparison of omnichannel platforms, check SaaSpartout's guides.
