Chatwoot ◆
Chatwoot is an AI-powered, open-source customer support platform with unified inbox, live chat, and omnichannel messaging—free plan available.
Free·from $19/agent/mo (billed annually)
About typedesk
typedesk is a text expander and keyboard automation tool that lets you create canned responses, templates, and scripts in a central library, then insert them into any app—Gmail, Zendesk, Slack, Intercom—with a keyboard shortcut. No copy-paste, no switching tabs.
What it does
You create snippets (text, images, or files) in typedesk's web dashboard. Assign a shortcut like .greeting. When typing in any supported app, type the shortcut and typedesk replaces it with the full response. It works across 200+ apps via browser extension or desktop app, and supports dynamic variables for personalization.
Best for
- Customer support agents handling repetitive tickets
- Sales reps sending follow-ups and proposals
- Recruiters sending interview confirmations and rejections
- Lawyers inserting legal definitions into documents
Key strengths
- Works in 200+ apps without API integration
- Supports text, images, files, and rich formatting
- Team library with role-based access control and version history
- Variable fields for personalization (e.g., {customer_name})
Key features
- Shortcut-based insertion — Type a keyword, get full response instantly
- 200+ app support — Works in Gmail, Zendesk, Slack, Intercom, HubSpot, and more
- Rich media snippets — Include images, PDFs, and formatted text
- Team library — Shared snippets with permissions and version history
- Variable fields — Insert dynamic placeholders like names or dates
- Browser extension & desktop app — Works offline and across devices
- AI integration — Advanced AI Quick Reply and custom AI templates available in higher plans
typedesk Pricing
typedesk pricing: Free · from $9/mo. Billing model: Freemium.
Free
Forever free: unlimited templates, 50 uses per week, desktop app, browser extensions, AI/Forum assistance. Limited to single user.
Premium
From $9/user/month (billed annually or monthly). Unlimited usage, teams support, share templates with team, email assistance, AI integration (in select plans), image uploads, webhooks. Start a 14-day free trial, no credit card required.
Premium +AI
Pricing available on request. Includes everything in Premium, plus advanced AI integrations, AI Quick Reply, custom AI templates, AI variables autofill, all available AI models, custom AI workflows, training & onboarding.
Enterprise
Custom pricing. Includes everything in Premium +AI, plus chat & Zoom assistance, SSO & auto-join, dedicated account manager, custom integrations, SLA guarantees, advanced security, volume discounts, custom onboarding, team metrics, managed account creation, managed import.
Start a 14-day free trial of Premium with no credit card required.
Frequently asked questions
Is typedesk free?
Yes, typedesk offers a Free plan that includes unlimited templates, 50 uses per week, desktop app, browser extensions, and AI/Forum assistance, limited to a single user.
How much does typedesk cost?
typedesk pricing starts free forever. Premium plans start from $9/user/month with unlimited usage, team sharing, and a 14-day free trial (no credit card required). Premium +AI and Enterprise plans are available on request.
What apps does typedesk work with?
typedesk works with over 200 apps including Gmail, Zendesk, Slack, Intercom, HubSpot, LinkedIn, Microsoft Word, and more—via browser extension or desktop app.
Who is typedesk best for?
It is ideal for customer support agents, sales reps, recruiters, lawyers, and any professional who sends repetitive messages. It is less suited for teams needing deep API-centric integrations.
What are the top alternatives to typedesk?
Popular alternatives include TextExpander, Dash, and PhraseExpress. typedesk differentiates itself with a free plan, broad app compatibility, and an AI integration tier.
Does typedesk offer a free trial?
Yes, typedesk offers a 14-day free trial of the Premium plan with no credit card required, giving you full access to unlimited usage and team features.
