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About UVdesk
What is UVdesk?
UVdesk is a SaaS and open-source helpdesk solution designed to streamline customer support for eCommerce stores, marketplaces, and multichannel businesses. It centralizes tickets from email, website forms, and marketplaces like Amazon, eBay, Etsy, and Flipkart into one dashboard, so your team can respond faster and more efficiently.
Who is it for?
UVdesk is ideal for online retailers, eCommerce platforms, and marketplaces that need a flexible, self-hosted or cloud-based helpdesk. It's particularly suited for businesses that want to integrate order details from Shopify, Magento, PrestaShop, OpenCart, and WordPress directly into support tickets. For large enterprises, it offers security and compliance certifications like ISO 27001 and SOC 2.
Key features and use cases
With UVdesk, you can automate workflows, assign agent roles, save replies, and manage customer queries across multiple channels. Its free eCommerce apps fetch order details and provide single sign-on for CMS platforms, reducing support time and improving customer experience. Use cases include handling order inquiries, managing returns, and providing real-time support through integrated mailboxes.
Pricing plans
UVdesk offers a free open-source plan with unlimited agents, and paid plans starting from $8 per agent per month (billed annually) with a 30-day free trial for the Pro plan. The Enterprise plan starts at $15 per agent per month.
Key features
- Multichannel Support — Manage tickets from email, website forms, and marketplaces like Amazon, eBay, and Etsy in one place.
- Ecommerce Integration — Fetch order details and handle tickets directly from Shopify, Magento, PrestaShop, OpenCart, and more.
- Automated Workflows — Create rules to automatically route, prioritize, and respond to tickets from different channels.
- Knowledgebase — Build a public library of articles to deflect repeat questions and empower self-service.
- Form Builder — Design custom front-office forms (contact, feedback, suggestion) to capture the right info.
- Agent Performance Tracking — Examine agent productivity and response times to optimize your support team.
- Security & Compliance — Enterprise-grade security with ISO 27001, SOC 2, GDPR alignment, and advanced encryption.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
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UVdesk Pricing
UVdesk pricing: from $0 (open source).
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Free (Open Source)
$0 forever. Includes unlimited agents, core helpdesk features, security settings, company settings, workflows, theme customization, and self-hosted management.
Pro
For medium-scale businesses. $8 per agent per month (billed annually) or $11 month-to-month. Minimum 2 agents. Includes 30-day free trial. Features include eCommerce multi-channel integration, agent performance reports, form builder, file viewer app, and data import.
Enterprise
For large-scale businesses. $15 per agent per month (billed annually) or $18 month-to-month. Minimum 2 agents. Includes all Pro features plus full portal customization, feature-request access, unlimited mailboxes, and unlimited knowledgebase.
Frequently asked questions
Is UVdesk free?
Yes, UVdesk offers a free open-source version that you can self-host. It includes unlimited agents and core features.
How much does UVdesk cost?
UVdesk's paid plans start at $8 per agent per month when billed annually (Pro plan). Enterprise starts at $15 per agent per month. There is also a free open-source option.
Does UVdesk offer a free trial?
Yes, UVdesk offers a 30-day free trial for its Pro and Enterprise plans.
Who is UVdesk best for?
UVdesk is best for eCommerce stores, marketplaces, and multichannel businesses that need a customizable, open-source helpdesk. It's also suited for enterprises requiring compliance certifications.
What are the top UVdesk alternatives?
Common alternatives include Zendesk, Freshdesk, Help Scout, and Zoho Desk. UVdesk stands out for its open-source flexibility and free plan.
What are UVdesk's key limitations?
The free open-source version may require technical setup and hosting. Paid plans have a minimum of 2 agents, and the Pro plan may lack some advanced enterprise features like full portal customization.
