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About Vivocha
What is Vivocha?
Vivocha is a next-generation customer engagement platform that lets you connect with prospects and customers on your website or mobile app using video, voice, chat, and collaboration tools like co-browsing and click-to-call. It's designed to mobilize your customer support by meeting customers on the channel they use most—their mobile devices.
What problem does it solve?
Traditional support channels like email and phone often leave customers waiting or frustrated. Vivocha helps you offer proactive, real-time assistance. With customizable rules, you decide when and who to engage, building customer loyalty at a lower cost than email or telephone support. Features like callback let visitors avoid hold times, while co-browsing boosts support efficiency by letting agents share screens or push pages.
Who is it for?
Vivocha is ideal for businesses that want to enhance customer satisfaction and retention through live, interactive communication—especially those with a mobile-first audience or complex support needs. It's trusted by over 200 global brands. It may not be the best fit for tiny teams needing a simple ticketing system, as its focus is on real-time engagement rather than case management.
Real use cases
E-commerce: Use live chat while customers compare offers. Financial services: Click2Call for sharing sensitive information securely. SaaS: Co-browsing to guide users through features. Telecom: Video chat for up-sell and cross-sell opportunities.
Vivocha integrates seamlessly with your key business systems via APIs, letting agents work on a single platform. It's cloud-based, scalable, and secure, with no programming skills required to get started.
Key features
- Live Chat — Engage customers in real time when they're comparing offers or services.
- Click2Call — Let customers connect directly with an agent to solve problems or share sensitive info.
- Co-browsing — Maximize support efficiency with screen sharing, page pushing, and advanced tools.
- Video Chat — Provide human interaction, create up-sell/cross-sell opportunities, and boost agent productivity.
- CallBack — Let visitors request a callback instead of waiting on hold.
- Customizable Rules — Decide when and who to engage based on a wide variety of criteria.
SaaSpartout Score
7.2
/10
Editorial score from our review methodology — not user ratings.
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Vivocha Pricing
Vivocha pricing: Custom pricing (free demo). Billing model: Free.
Custom Plan
Vivocha does not list public pricing. It offers a free live demo to discuss pricing based on your needs. The platform is a native cloud solution with enterprise-level security and scalability.
Contact Vivocha for a free demo to get a personalized quote.
Frequently asked questions
What is Vivocha?
Vivocha is a customer engagement platform that enables real-time communication via video, voice, chat, and co-browsing on websites and mobile apps.
How much does Vivocha cost?
Vivocha does not publicly list pricing. It offers custom quotes based on your needs. You can request a live demo to get pricing details.
Is there a free trial or free plan?
Vivocha does not advertise a free trial, but it offers free live demos so you can see the platform before committing.
Who is Vivocha best for?
Vivocha is best for businesses that need proactive, real-time customer engagement across web and mobile, especially those with global brands (trusted by 200+ brands).
What are the main alternatives to Vivocha?
Alternatives include LivePerson, Zendesk Chat, Intercom, and Gladly. These competitors often offer similar omnichannel live engagement features.
What are the key limitations of Vivocha?
Vivocha focuses on live engagement, not case management or ticketing. It may not suit businesses that need extensive automation or AI-driven support beyond real-time communication.
