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About Wrangle
What is Wrangle?
Wrangle is a modern ticketing system that lives inside Slack and Microsoft Teams. It turns any Slack message into an interactive ticket, automates common requests with AI, and keeps everything transparent for both agents and users. Unlike traditional helpdesk software that forces users to log into a separate portal, Wrangle works where your team already communicates—making it easier to get help and reducing friction.
Who is it for?
Wrangle is designed for internal IT, HR, ops teams, and external customer support teams that rely heavily on Slack (or Teams). It's ideal for companies that want to streamline service delivery without introducing a new tool that employees ignore. It's also suited for teams transitioning from Halp or Atlassian Assist, as Wrangle is positioned as a direct alternative. If your organization uses Slack extensively and wants to centralize requests, Wrangle is a strong fit. It may not suit teams that prefer a traditional email-centric ticketing system.
Key features and use cases
Wrangle's AI ticket deflection leverages your knowledge base (from Notion, uploaded docs, URLs) to automatically answer up to 75% of common tickets in Slack. For complex requests, it escalates to a human agent via thread. The AI Copilot suggests responses based on past tickets, and natural language queries let you pull ticket insights and KPIs. Use cases include internal IT helpdesk, HR requests, and external customer support via Slack Connect. Wrangle also integrates with popular tools through Zapier, API, and Slack Functions.
Pricing and trial
Wrangle offers a 14-day free trial with access to all features—no credit card required. Pricing begins at $39 per agent per month (billed annually) for the Pro plan, or $46 per agent per month if billed monthly. Scale plan starts at $59 per agent/month (annual) or $70 monthly. Enterprise pricing is custom. Start a free trial today.
Key features
- AI-powered ticket deflection — Automatically answers common questions using your knowledge base, deflecting up to 75% of tickets.
- AI Copilot — Suggests relevant responses based on past tickets, and agents can edit/send directly in Slack threads.
- Slack-native ticketing — Create and manage tickets from any Slack message, making it easy for users to request help.
- Escalation and routing — Complex questions automatically create a ticket and route to a human agent.
- Natural language insights — Ask questions about your ticket data in plain English to spot trends and track KPIs.
- Knowledge base integration — Connect Notion, uploaded docs, and URLs to power AI deflection and Copilot.
- Internal and external helpdesk — Support IT, HR, ops, and also customer support via Slack Connect.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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Wrangle Pricing
Wrangle pricing: from $39/agent/mo.
Pro — from $46/agent/mo (or $39 with annual billing)
Includes 3 agent minimum, unlimited tickets and internal Slack channels, unlimited workflows and approvals, private tickets and attachments, agent web portal with two-way Slack chat sync, reporting analytics and data exports, work hours/SLAs/reminders, custom forms/tags/CSAT surveys, and 5 free external Slack Connect channels ($5/mo per additional channel).
Scale — from $70/agent/mo (or $59 annual)
Everything in Pro, plus 3 agent minimum, native integrations, user groups, AI-powered agentic features, smart replies, API access, start and route tickets via custom emoji, white-label the Wrangle bot, personalized roll-out with live training, dedicated CSM, and Slack Connect channel and in-app chat for support.
Enterprise — Contact Us
Everything in Scale, plus unlimited agents, custom integrations, Enterprise Grid support, SSO, SLAs, custom DPA, custom contract terms, and dedicated template co-build hours.
Free trial: 14-day free trial with all features, no credit card required.
Frequently asked questions
How much does Wrangle cost?
Wrangle pricing starts at $39 per agent per month when billed annually (Pro plan) or $46 per agent per month with monthly billing. The Scale plan starts at $59/agent/month (annual) or $70 monthly. Enterprise pricing is custom.
Does Wrangle offer a free trial or free plan?
Yes, Wrangle offers a 14-day free trial with access to all features, and no credit card is required.
What is Wrangle used for?
Wrangle is an AI-powered ticketing system built into Slack and Teams. It's used for internal IT, HR, and ops support, as well as external customer support via Slack Connect. It automates ticket deflection and streamlines workflow.
Who is Wrangle best for?
Wrangle is best for companies that rely heavily on Slack or Teams and want to handle support requests without leaving the chat tool. It's particularly suited for IT helpdesk, HR teams, and CX/support teams looking for an alternative to traditional helpdesk software.
What are top alternatives to Wrangle?
Common alternatives include Halp, Atlassian Assist, Zendesk, and other Slack-first ITSM tools. Wrangle differentiates with AI deflection and native Slack/Teams integration.
What are the limitations of Wrangle?
Wrangle requires a Slack or Teams environment to be most effective, which may not suit companies that rely primarily on email. It also has a 3-agent minimum on paid plans, and external Slack Connect channels beyond the first 5 incur an additional $5/month each.
