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About XCALLY
What is XCALLY?
XCALLY is an AI-driven omnichannel contact center platform that unifies customer interactions across voice, SMS, email, WhatsApp, web chat, and more into a single, seamless interface. It helps businesses streamline operations, automate workflows, and deliver personalized service at scale.
Who is it for?
XCALLY is designed for contact centers, customer support teams, and businesses that handle high volumes of customer interactions across multiple channels. It suits small teams to enterprises, particularly in industries like hospitality, public service, financial services, BPO, and healthcare. It may not be ideal for very small businesses needing only basic call handling without omnichannel needs.
Key capabilities
XCALLY includes an IVR designer, outbound dialer, screen recording, scripting tools, agent softphone, visual IVR, flow routing, internal messenger, analytics and reporting, plus CRM and ticketing integrations. Its AI solutions automate tasks, provide actionable insights, and enhance service delivery. With over 30 integrations, it adapts to existing tech stacks. Real-time dashboards let supervisors monitor performance and optimize efficiency.
Key features
- AI Solutions — Automate tasks, gain actionable insights, and enhance service delivery.
- Omnichannel Experience — Manage voice, SMS, email, WhatsApp, web chat, and more in one platform.
- IVR Designer — Build intuitive and dynamic call flows for seamless customer journeys.
- Outbound Dialer — Boost outbound campaign efficiency with automated dialing.
- Scripting Tool — Guide agents with dynamic scripts for consistent interactions.
- Real-time Panels & Dashboards — Monitor agent performance and make on-the-fly adjustments.
- 30+ Integrations — Connect with CRM, ticketing systems, and more.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
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XCALLY Pricing
XCALLY pricing: Starting on quote (custom pricing).
For comparison: the median starting price in Customer Support is $27.50/month, measured across 122 tools we track. See the full SaaS Pricing Index →
Voice
Essential voice tools for inbound customer service. Includes agent softphone, Omnidesktop interface, 1 admin access, Silver support, voice IVR channels, contact manager, visual IVR, flow routing, internal messenger, analytics & reports, CRM and ticketing integrations, APP Zone, API integration. Pricing: on request.
Voice Advance
Enhanced voice solution with additional outbound dialer, scripting tool, and screen recording. Includes same base features plus those additions. Pricing: on request.
Digital
Dedicated plan for digital channels (SMS, email, WhatsApp, web chat, fax, open channel). Includes Omnidesktop, contact manager, flow routing, internal messenger, analytics, CRM/ticketing integrations, APP Zone, API. Pricing: on request.
Voice + Digital
All-in-one plan combining voice and digital channels. Includes all features from Voice and Digital plans plus outbound dialer, scripting tool, screen recording. Pricing: on request.
All plans offer a continually evolving set of tools. Contact XCALLY for a quote and possible free trial.
Frequently asked questions
What is XCALLY?
XCALLY is an AI-driven omnichannel contact center software that unifies customer interactions across voice and digital channels like phone, SMS, email, WhatsApp, and web chat into one platform.
How much does XCALLY cost?
XCALLY pricing is not publicly listed; you must request a quote. They offer four plans: Voice, Voice Advance, Digital, and Voice + Digital, with pricing tailored to your business needs.
Is there a free trial for XCALLY?
The scraped content does not mention a free trial, but you can request a quote or demo to explore the platform.
What are the main features of XCALLY?
Key features include omnichannel management (voice, SMS, email, WhatsApp, etc.), AI-powered automation, IVR designer, outbound dialer, scripting tool, screen recording, real-time monitoring, and 30+ integrations.
Who is XCALLY best for?
XCALLY is best for contact centers and customer support teams in industries like hospitality, financial services, healthcare, BPO, and public services that need omnichannel engagement and AI-driven efficiency.
What are the top alternatives to XCALLY?
The scraped content doesn’t list alternatives, but common competitors in the omnichannel contact center space include Genesys, Five9, Talkdesk, and Nice inContact.
