Yonyx — Customer Support

What is Yonyx?

Yonyx is an interactive decision tree platform that lets you create guided, step-by-step workflows for troubleshooting, call flow scripts, medical appointments, or process automation. Instead of static documents, you build branching trees that lead users through a series of questions and answers to a resolution.

Who is it for?

It is designed for call centers, support teams, BDRs, SDRs, and businesses that want to standardize customer interactions. It is also used for customer self-service, reducing support volume. It is not a coding tool or a general-purpose chatbot builder.

Key capabilities

With Yonyx, you can create decision trees with thousands of nodes, embed forms, use conditional logic, run A/B testing, and integrate with CRMs like Salesforce. The AI Assist feature helps improve, rephrase, condense, or translate tree content. Analytics track user journeys for continuous improvement.

Real use cases

Use Yonyx for sales call scripts, step-by-step troubleshooting guides, back-office process flows, or self-service customer portals. It helps ensure consistent agent performance and lowers support costs by handling common issues automatically.

• AI Assist — Improve, Condense, Rephrase, or Translate decision tree content to save authoring time.
• Conditional Logic — Automatically skip steps based on user answers to create personalized paths.
• CRM Integration — Embed decision trees in Salesforce or other CRMs, and read/write CRM data from nodes.
• Forms & Data Capture — Collect user inputs with textboxes, dropdowns, checkboxes, and date fields within nodes.
• A/B Testing — Randomly route 50% of traffic to different branches to test and optimize.
• Analytics & Reports — Track user journeys and node performance to gain insights.
• API & URL Parameters — Exchange data with third-party systems via APIs or URL parameters.

Yonyx pricing: from $20/user/mo.

Professional Plan — from $20/user/month

For internal use in call centers, by agents, authors, and admins. Includes unlimited internal users, unlimited decision trees, AI Assist, forms, conditional logic, A/B testing, analytics, and more. External (customer self-service) use is available at custom pricing.

Enterprise Plan — Contact Sales

Includes everything in Professional, plus REST/Javascript APIs, Single Sign-On (SAML), CRM data connector, custom commands, multilingual guides, and ARIA compliance. Suitable for integrated deployments.

All plans start with a 30-day free trial. Internal use pricing starts at $20 per user per month. For external or customer self-service, contact sales for a quote.

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