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from $19/mo per user
About Customermates
What is Customermates?
Customermates is an open-source CRM that uses AI agents to run your pipeline. It connects to AI models like Claude, ChatGPT, and Gemini via MCP, so you can manage deals, contacts, and tasks through natural language. The AI logs notes, drafts follow-ups, and updates deal stages automatically, eliminating manual data entry.
Who is it for?
Customermates is ideal for small to medium-sized sales teams, freelancers, and consultants who want to save time and stay organized. It's particularly useful for those who already use AI tools and want to integrate them into their CRM. It's not designed for large enterprises that require extensive customization beyond what the Business plan offers.
Key benefits
With a unified inbox, you can handle email, LinkedIn, WhatsApp, Instagram, and Telegram in one place—on Pro and above. AI draft responses and suggest follow-ups. Plus, setup takes just two minutes: sign in, paste a snippet, and your AI starts working. No onboarding consultant required.
Real use cases
Use Customermates to keep your pipeline updated while focusing on calls, or let it manage follow-ups across social channels. Sales reps can ask: “Who did I meet this week? Add follow-ups” and the CRM updates itself. It also supports automation via n8n and REST API.
Key features
- AI Agents via MCP — Connect Claude, ChatGPT, or Gemini to operate deals, contacts, and tasks.
- Unified Inbox — Manage email, LinkedIn, WhatsApp, Instagram, and Telegram in one native inbox (Pro and up).
- Contacts & Organizations — Store and manage people and companies with full context.
- Deals — Track opportunities from first contact to closing.
- Pipeline Views — Work in list, card, and Kanban views.
- Tasks & Reminders — Keep follow-ups visible with due dates.
- Webhooks & Events — Trigger custom workflows and automate processes.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
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Customermates Pricing
Customermates pricing: from €12/mo.
For comparison: the median starting price in CRM is $39.93/month, measured across 114 tools we track. See the full SaaS Pricing Index →
Starter
€12 per user/month (billed monthly) or €10 per user/month (billed annually). Includes: Contacts, organizations, deals, services & tasks, AI assistant via MCP (Claude, ChatGPT, Gemini), REST API, webhooks, and n8n integration. No unified inbox.
Pro
€29 per user/month (billed monthly) or €24 per user/month (billed annually). Includes everything in Starter, plus: unified inbox (email, LinkedIn, WhatsApp, Instagram, Telegram), 1 connected account per user, calendar sync, and LinkedIn Sales Navigator.
Business
€69 per user/month (billed monthly) or €57 per user/month (billed annually). Includes everything in Pro, plus: 3 connected accounts per user, shared accounts (team-wide inbox visibility), one team-wide timeline, and priority support.
Enterprise
Custom pricing (contact sales). Includes everything in Business, plus: custom AI agents, lead finding & enrichment, done-for-you setup, SSO, white-label, unlimited connected accounts (fair use), dedicated support, and custom terms.
All plans come with a 7-day free trial (no credit card required).
Frequently asked questions
How much does Customermates cost?
Customermates starts at €12 per user per month (billed monthly) or €10 per user per month (billed annually) for the Starter plan. Pro costs €24/user/month (annual), Business is €57/user/month (annual), and Enterprise is custom.
Does Customermates offer a free trial?
Yes, Customermates offers a 7-day free trial for all plans. No credit card is required to start.
How does Customermates work?
Customermates is an open-source CRM that connects to AI models like Claude, ChatGPT, and Gemini via MCP. You sign in, create an API key, and paste a snippet into your AI's MCP config. The AI can then read and write CRM data (contacts, deals, tasks) on your behalf, and you review everything in one pipeline.
Who is Customermates best for?
Customermates is best for small to medium-sized sales teams, freelancers, and consultants who want to reduce manual data entry and manage all conversations across email, LinkedIn, WhatsApp, Instagram, and Telegram from one inbox. It's especially useful for those already using Claude, ChatGPT, or Gemini and want to integrate them into their CRM.
What are the top alternatives to Customermates?
Customermates is often compared to Pipedrive, HubSpot CRM, and Zoho CRM. As a Pipedrive alternative, it offers AI automation and a lower starting price. It's also open-source, which may appeal to privacy-conscious users.
What is the main limitation of Customermates?
The main limitation is that the unified inbox (email, LinkedIn, WhatsApp, Instagram, Telegram) is only available on the Pro plan and above. The Starter plan does not include the unified inbox, so you'll need to upgrade if you want to manage all channels in one place.
