ChatBot ◆
Build and deploy AI chatbots for customer support and sales automation—trained on your website, no coding required.
from $19/mo
About Five9
Five9 is a cloud-based contact center software (CCaaS) that helps businesses manage customer interactions across voice, chat, email, SMS, and social messaging. It uses AI to automate routine requests, assist agents in real time, and provide insights that improve customer satisfaction and operational efficiency.
What problem does Five9 solve?
Five9 addresses the gap between customer retention and satisfaction by using AI to understand and resolve customer issues faster. It reduces call volumes, shortens handle times, and enables personalized support at scale — so live agents can focus on complex, high-value interactions.
Who is Five9 for?
Five9 is ideal for mid-sized to enterprise companies with high-volume customer support or sales teams, especially those in finance, healthcare, retail, and technology. It is not for very small businesses or teams looking for a basic phone system without advanced AI or analytics.
Real use cases
Five9 has helped Alaska Airlines scale omnichannel support, Central Bank improve intent recognition accuracy to 80%, Exact Sciences reduce patient scheduling time by 60%, and SumUp cut call volume by 50% with AI voice agents.
Key features
- Voice AI Agents — AI-powered voice agents that not only answer questions but resolve problems, reducing live agent workload.
- Omnichannel Support — Handle voice, chat, email, SMS, and social messaging from one platform.
- AI Summaries & Live Transcription — Automatically summarize calls and transcribe in real time for better context.
- Agent Assist — Real-time AI guidance for agents to improve efficiency and customer outcomes.
- Workforce Engagement Management — Tools for quality management, workforce management, and analytics (available in higher tiers).
- CRM Adapters — Choice of CRM and UC adapters to integrate with your existing tools.
- Geo Redundancy & 24/7 Support — High availability and world-class support included in all core plans.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
Five9 Pricing
Five9 pricing: from $119/mo per seat.
Digital Bundle — $119/month/seat
Includes digital channels: voice, chat, email, SMS/MMS, social messaging. Comes with AI summaries, live transcription, AI insights, AI agent assist, AI knowledge. Essential functionality like blended in/outbound, agent desktop, geo redundancy, recording, dialer, and choice of CRM/UC adapters.
Core Bundle — $159/month/seat
All channels (voice + digital) with AI essentials. Includes everything in Digital plus voice channels and AI essentials.
Plus Bundle — Contact Sales for pricing
All channels with advanced AI. Includes additional AI capabilities beyond essentials.
Pro Bundle — Contact Sales for pricing
All channels with AI essentials plus Workforce Engagement Management (WFM, QM, analytics).
Enterprise Bundle — Contact Sales for pricing
All channels with advanced AI and Workforce Engagement Management.
Contact Five9 for a free trial or demo.
Frequently asked questions
How much does Five9 cost?
Five9 pricing starts at $119/month per seat for the Digital plan, and $159/month per seat for the Core plan. Higher-tier plans (Plus, Pro, Enterprise) require contacting sales for custom pricing.
Is there a free trial for Five9?
Five9 offers a free trial or demo — you need to request a quote or contact sales to get started.
What is Five9 used for?
Five9 is a cloud contact center platform that handles customer service and sales interactions across voice, chat, email, and social. It uses AI to automate processes, assist agents, and improve customer satisfaction.
Who is Five9 best for?
Five9 is best for mid-sized to large enterprises with high call volumes and complex customer service needs, especially in finance, healthcare, retail, and technology. It's not ideal for very small businesses needing only basic phone systems.
What are alternatives to Five9?
Top alternatives include NICE CXone, Genesys Cloud, Talkdesk, and Amazon Connect. Each offers similar CCaaS capabilities with different pricing and AI features.
Does Five9 include workforce management?
Workforce Engagement Management (WFM, QM, analytics) is included in the Pro and Enterprise bundles. The Digital and Core plans do not include WEM features.
