Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
Free · from $34/mo
Best Freshworks Alternatives
We compared 8 alternatives to Freshworks in Customer Support. Each is hand-picked and ranked by our rating — pricing and features verified, no fluff.
Freshworks: Freshworks delivers AI-powered IT service management software for incident, asset, and operations management. Read the full Freshworks review →
Live chat & AI chatbot that works inside Microsoft Teams, Slack, and Google Chat. Plans from $21/mo.
Free·from $21/mo (billed annually)
Build and deploy AI chatbots for customer support and sales automation—trained on your website, no coding required.
from $19/mo
Chatfuel is an AI platform that handles client messages, bookings, and ads on WhatsApp, Instagram, and Facebook for service businesses.
Free·from $69/mo
Chatwoot is an AI-powered, open-source customer support platform with unified inbox, live chat, and omnichannel messaging—free plan available.
Free·from $19/agent/mo (billed annually)
Gorgias is an AI-powered ecommerce helpdesk that unifies email, chat, and social with live Shopify data for faster support.
from $10/mo
LiveChat turns website visitors into conversations with real‑time chat, chatbots, and ticketing—all in one dashboard.
from $19/mo per person (billed annually)
HelpCrunch is a customer communication platform combining live chat, chatbots, knowledge base, email marketing, and popups.
Free·From $12/mo per user
◆ AI advisor — 30 seconds, no signup
Why are you looking at Helpdesk & Ticketing tools today?
Freshworks vs alternatives: quick comparison
Many businesses seek Freshworks alternatives due to evolving needs for simpler pricing or different core feature sets. When comparing options, evaluate the total cost of ownership, the availability of a free or trial plan, and essential customer support capabilities like ticketing, automation, and multi-channel management.
Each alternative prioritizes these features differently, so focus on matching your immediate workflow requirements with the platform’s fundamental support tools. This ensures you find a solution that fits both your budget and daily operations without unnecessary complexity.
| Tool | Starting price | Free plan | Category | |
|---|---|---|---|---|
| Freshworks (this tool) | from $19/user/month | No | Customer Support | Learn more → |
| Jotform | Free · from $34/mo | Yes | Customer Support | Learn more → |
| Social Intents | from $21/mo (billed annually) | Yes | Customer Support | Learn more → |
| ChatBot | from $19/mo | No | Customer Support | Learn more → |
| Chatfuel | from $69/mo | Yes | Customer Support | Learn more → |
| Chatwoot | from $19/agent/mo (billed annually) | Yes | Customer Support | Learn more → |
| Gorgias | from $10/mo | No | Customer Support | Learn more → |
| LiveChat | from $19/mo per person (billed annually) | No | Customer Support | Learn more → |
| HelpCrunch | From $12/mo per user | Yes | Customer Support | Learn more → |
Prices and details are generated automatically and may not be up to date. For accurate information, please visit the official website of the tool you are interested in.
Don’t take our word for it — ask your AI about Freshworks
