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About Gladly
What is Gladly?
Gladly is the only customer experience AI purpose-built to engage customers rather than deflect them. Unlike traditional AI agents that focus on cost savings, Gladly delivers savings while making customers feel known, understood, and valued.
Who is Gladly for?
It's designed for CX leaders at world-class brands like Nordstrom, Crate & Barrel, and Breeze Airways. It's ideal for companies that want to deepen customer relationships, not just cut costs. It's not for teams that want a basic ticketing system—this is a full AI-driven platform.
Key problem it solves
Most AI support bots treat customers as problems to automate away. Gladly instead uses AI to automatically resolve most conversations or seamlessly hand off to a human agent when needed. This leads to a 76% full AI resolution rate and a 65% increase in CSAT, making customers feel like regulars.
Real use cases
For retail, hospitality, and travel, Gladly helps agents see a customer's entire conversation history across channels—voice, chat, SMS, email, social—from a single view. It also lets business users write guides in plain English to teach the AI brand voice and handle common inquiries end-to-end.
Key features
- AI-Powered Resolution — Automatically resolve most conversations, or hand off to a human when needed.
- Omnichannel Support — Carry lifelong conversation history across voice, chat, SMS, email, and social.
- Business User Control — Write guides in plain English to shape AI behavior without coding.
- Seamless Handoff — AI routes complex inquiries to agents for a smooth transition.
- Customer-Centric Design — Put the customer at the center of every interaction to deepen relationships.
- Performance Insights — Track metrics like first 30-day resolution rate and revenue per conversation.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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Gladly Pricing
Gladly pricing: Contact sales for pricing; no public starting price..
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Custom Pricing
Gladly does not publicly list pricing or plans. Contact sales for a quote tailored to your brand's needs.
Enjoy a demo or a free trial to see the platform in action.
Frequently asked questions
How much does Gladly cost?
Gladly does not publicly disclose pricing. You need to contact sales for a custom quote based on your company's size and usage.
Is Gladly free to try?
Gladly invites you to 'Try it yourself' via a demo. Availability of a free trial may vary, so contact sales for details.
What is Gladly used for?
Gladly is a customer experience AI platform used to automate support conversations and boost customer lifetime value. It helps brands like Nordstrom and Crate & Barrel deliver personalized, seamless support across any channel.
Who is Gladly best for?
It's best for mid-to-large companies, especially in retail, ecommerce, travel, and hospitality, that want to integrate AI without losing the human touch in customer service.
What are the main alternatives to Gladly?
Alternatives include Zendesk, Intercom, and Salesforce Service Cloud, but Gladly differentiates itself with an AI-first approach focused on customer devotion rather than deflection.
Does Gladly integrate with other tools?
Yes, Gladly can work with your existing CX platforms and supports multiple channels like email, chat, SMS, and social media.
