LiveChat ◆
LiveChat turns website visitors into conversations with real‑time chat, chatbots, and ticketing—all in one dashboard.
from $19/mo per person (billed annually)
About Chatwoot
Chatwoot is an AI-powered, open-source customer support platform that brings live chat, email, and social messaging into a single shared inbox. You can self-host it for full control or run it in the cloud, making it a flexible alternative to tools like Intercom and Zendesk.
What it solves
Chatwoot consolidates fragmented support channels into one dashboard, automates common questions with its built-in Captain AI agent, and boosts agent productivity with Copilot smart reply suggestions and live translation. It helps teams reduce response times and manage conversations efficiently.
Who it's for
Chatwoot is ideal for startups, SMBs, and open-source enthusiasts who need affordable, customizable multi-channel support. It's trusted by 15,000+ businesses worldwide. It may not suit large enterprises requiring advanced SSO/SAML and audit logs on lower-tier plans.
Real use cases
Use Chatwoot to unify website live chat, email, Facebook, Instagram, TikTok, WhatsApp, and SMS interactions; automate FAQ responses; set up collaborative team inboxes; and publish self-service knowledge base articles.
Key features
- Unified Inbox — All conversations from email, chat, and social channels in one place
- Omnichannel Support — Connect website live chat, email, Facebook, Instagram, TikTok, WhatsApp, and SMS
- Captain AI Agent — Automates common questions using your help center, chats, and FAQs
- Copilot for Agents — Smart reply suggestions, past-conversation lookups, and live translation
- Automation Rules — Trigger automatic assignment, labeling, and replies
- Knowledge Base — Publish help-center articles for self-service
- Reporting & Analytics — Track response times, resolution rates, and agent performance
Chatwoot Pricing
Chatwoot pricing: from $19/agent/mo (billed annually). Billing model: Freemium.
Hacker – $0/agent/month
Up to 2 agents, 500 conversations/month, live chat channel. Includes 30-day data retention. Not for production teams seeking full omnichannel or AI.
Startups – $19/agent/month (billed annually)
Unlimited conversations, all channels, Captain AI with 300 credits, help center, 1-year data retention. Best for small teams scaling support.
Business – $39/agent/month (billed annually)
All Startups features plus teams, automation rules, 500 Captain AI credits, 2-year data retention. Most popular for growing businesses.
Enterprise – $99/agent/month (billed annually)
All Business features plus SSO/SAML, audit logs, 800 Captain AI credits, 3-year data retention. For larger organizations with compliance needs.
All plans offer a 15-day free trial. Self-hosted option also available.
Exclusive deal via SaaSpartout
Get the deal →Frequently asked questions
Is Chatwoot free?
Yes, Chatwoot offers a free Hacker plan at $0/agent/month for up to 2 agents and 500 conversations per month, with live chat only.
How much does Chatwoot cost?
Paid plans start at $19/agent/month (billed annually) for Startups, $39/agent/month for Business, and $99/agent/month for Enterprise.
Who is Chatwoot best for?
Startups, SMBs, and open-source enthusiasts who need affordable, customizable multi-channel support and AI automation.
What are the main features of Chatwoot?
Unified inbox, omnichannel support (live chat, email, social messaging), Captain AI agent, Copilot with smart replies and translation, automation rules, and knowledge base.
What are the top alternatives to Chatwoot?
Popular alternatives include Intercom, Zendesk, Freshdesk, and Help Scout. Chatwoot is a strong open-source alternative with self-hosting options.
Does Chatwoot have a free trial?
Yes, Chatwoot offers a 15-day free trial with full access to all paid features.
