Customer Support Tools 234 tools
Customer Support software helps businesses manage and respond to inquiries from their users through channels like email, live chat, phone, and social media. These platforms centralize tickets, automate repetitive tasks, and track response times so you can provide consistent, helpful service. Whether you are a solo founder, a growing startup, or an enterprise team, these tools are essential for keeping customers satisfied and reducing churn.
When choosing a tool, compare features like ticket routing, live chat, knowledge base, and self-service portals. Also consider your budget: many providers offer free plans for small teams, paid tiers typically start around $15-50 per agent per month, and enterprise plans can go higher. Prioritize ease of integration with your existing CRM, help desk, or communication apps.
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Median starting price across 4,055 tools with published pricing: $19.99/month. See the full SaaS Pricing Index →
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Appzi is a simple, powerful user feedback tool for websites and SaaS products.
Bugreporting is a video feedback tool that lets clients record website bugs and syncs them to your workflow.
Canny.io is an AI-powered customer feedback platform that captures insights from sales and support conversations to drive product decisions and revenue.
Changelogfy is an all-in-one platform to capture feedback, prioritize features, and announce product updates.
ChirpBack unifies feedback, surveys & announcements to close the loop with customers.
Clairvio is an on-demand session replay tool that lets support and engineering teams watch live user sessions via magic links.
eswap is a customer feedback management tool for SaaS teams to centralize, prioritize, and act on user insights.
Featurebase is a modern support, feedback, and help center platform with AI, omnichannel inbox, and integrations.
FeatureOS is a customer feedback platform that centralizes input, prioritizes features, and closes the loop when you ship.
A simple feedback widget for your website that lets customers leave feedback without jumping through hoops.
Feedbear is a feedback platform that lets you collect, manage, and prioritize customer feedback with a public roadmap and changelog.
Frill is an all-in-one customer feedback tool for product teams to collect ideas, prioritize, and announce updates.
Headway is the easiest way to keep customers in the loop with a hosted changelog and in-app widget.
Homepage overview video is a human insight platform to capture rich video feedback from customers and teams.
Localyser is an AI-powered reputation management platform for multi-location restaurants, unifying reviews, messages, and surveys.
Locobuzz is an AI-powered social listening and customer experience platform for enterprise brands.
Nicereply is a customer experience platform for CSAT, CES, and NPS surveys, starting at $59/mo.
Nolt is a feedback management tool for SaaS teams. Collect, plan, and release user feedback from one place, starting at $29/mo.
Olvy AI centralizes customer feedback from surveys, interviews, reviews, and support tickets, turning chaos into actionable insights.
Produktly is an all-in-one product-led growth platform for onboarding, feedback, and roadmaps, starting at €19/mo.
Project Echo is product feedback software for SaaS teams: collect feedback, manage boards, and share roadmap and changelog—starting free.
SatisMeter: Collect customer feedback, measure NPS, and improve your product with simple surveys.
Spokk automates customer feedback, reviews, loyalty, and referrals with AI-powered surveys and real-time analytics.
SurveyKar is an all-in-one customer engagement and automation platform with surveys, CRM, chatbots, and more.
Survicate is a customer feedback platform with multichannel surveys, AI analytics, and automation. Pricing from $114/mo.
Ubertesters is a crowdsourced QA testing platform offering functional, exploratory, and payment testing in 150+ countries.
Upvoty is a feedback management platform for SaaS teams to collect, prioritize, and ship product requests.
Userback is user feedback software with in-app widgets, session replays, NPS, and AI insights, from $29/mo.
Usersnap is a user feedback platform that helps product teams collect, analyze, and act on customer insights with visual tools and AI.
UserVoice unifies customer feedback into revenue-weighted insights to help teams prioritize what customers really want.
userwell is a product feedback management software that helps you collect, analyze, and implement user feedback to make better product decisions.
Zonka Feedback is an AI-powered customer experience platform for surveys, analytics, and feedback management.
Affiniv is an AI-powered customer feedback platform for creating and distributing multi-channel surveys without code.
Booster Review is a customer feedback platform that helps you collect, manage, and act on reviews. Starting at $29/mo.
CandyDocs is a branded hub for product docs, knowledge base, roadmap, changelog, and feedback, with MCP-compatible AI integration.
Customer Alliance is a guest feedback and reputation management platform for hotels of all sizes.
Feedback.fish is a lightweight feedback widget that collects issues, ideas, and compliments from users on any website or app.
Fider is the #1 free product feedback tool to centralize feature requests and customer votes.
Flarum is the free, open-source forum software that makes community discussions simple, fast, and extensible.
Growth Restaurant boosts Google reviews and cuts complaints with QR menus, surveys, and complaint alerts.
socialjuice is a video-first review platform to collect, import, and display reviews and testimonials.
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Common questions about the SaaSpartout marketplace
What is Customer Support software?
Customer Support software (also called a help desk or ticketing system) is a platform that organizes and manages incoming customer requests. It converts emails, chats, and messages into tickets that can be assigned, tracked, and resolved in one place.
How do I choose the best Customer Support tool for my business?
Start by listing your primary channels (email, live chat, phone, social). Then evaluate ticket management, automation rules, reporting, and integrations with your existing tools. Look for a free trial or a free plan to test usability and response workflows.
Is there free Customer Support software available?
Yes, many providers offer free plans for small teams (typically up to 2-10 agents) with limited features like ticketing and basic email support. Free plans often lack advanced automation, omnichannel options, or analytics, but can work for early-stage businesses.
What is the typical cost of Customer Support software?
Paid plans generally range from $15 to $50 per agent per month for mid-range features. Enterprise plans with advanced customization, dedicated support, and higher ticket volumes can start at $70-150+ per agent per month.
What key features should I compare when evaluating Customer Support tools?
Look for ticket automation, multi-channel support (chat, email, phone, social), a shared inbox, collision detection (to avoid duplicate replies), knowledge base capability, reporting dashboards, and integration with CRM or project management apps. Mobile app availability is also important for remote teams.